How can I reset my password?

You can easily reset your password:

  • Type into your browser url/address bar as shown
  • Enter your interview code which is shown on your invitation in the box provided and click "Continue"
  • Then click on "Forgot Password" button and click "Continue"
  • Enter your email address that you used in your application and click "Reset Password" button

Please note: if you enter any alternative email address, you will not be able to reset your password.

Details on resetting your password will be emailed to you. 

If you don't see that email, try checking your spam folder. The link inside the email also expires after 15 minutes and will give a "token" error if that time is up. Go through the password reset process again if you see that error and make sure you click on the link within 15 minutes.

If an email still has not arrived after 15 minutes contact Sonru Support, and we will be able to help you out.

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