If you are using a PC or Laptop to complete your interview you will be asked to enter a password, You can enter a previously used password or create a new one when prompted. You can also click on the "Forgot Password" link and you will receive an email where you can then reset/create your password.
If you don't see that email, try checking your spam folder. The link inside the email also expires after 15 minutes and will give a "token" error if that time is up. Go through the password reset process again if you see that error and make sure you click on the link within 15 minutes.
You can also contact firstname.lastname@example.org if you are still having problems and we will help you through the process.