"Error 500 - Internal Server Error"

If you are receiving the message "Error 500 - Internal Server Error"

Screen_Shot_2017-12-13_at_12.01.37.png

 

You will need to follow the steps set out below to resolve the issue.

You will need to clear the cookies on your browser. Below are screenshot's advising how to do this on Google Chrome & Firefox. 

1. Google Chrome - Click on the 3 dots up the top left corner and click history.

Screen_Shot_2017-12-13_at_12.03.39.png

2.Firefox - Click on the symbol in the below picture and the click on clear history.

Screen_Shot_2017-12-13_at_12.17.47.png

Screen_Shot_2017-12-13_at_12.18.32.png

 

 

 

If the above actions have not resolved the issue, please contact support@sonru.com and one of our agents will help you out.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request