If you are having problems with your Microphone, the first thing to do is see if you are having the same issue using a different browser.
Try and close your existing browser and change to another such as Mozilla Firefox, Internet Explorer, or Google Chrome and start again.
Below is a list of links to the most commonly used browsers, Mozilla Firefox, MS Internet Explorer and Google Chrome , in case you need to install any of them.
Make sure to log out and close your existing browser before starting again on a new browser.
If you are still having the same issue, it is most likely because another application has activated your microphone. You can only do your interview if the microphone is only being used by Sonru (for security reasons). To make sure this is not the case try the following:
- Restart your computer
- When it restarts go straight to your interview without activating any other applications that would seek use of the camera and microphone. For example, Skype.
- Make sure to only have one browser open and one tab
*Please note that Safari version 14.0 no longer supports flash, you may attempt to use an earlier version of Safari but it may be unstable so we recommend you use Google Chrome or Mozilla Firefox*
For microphones, headsets connected to your computer, please ensure that they are plugged in correctly and that they have been selected as the audio input prior to commencing the audio test.
You can test your microphone here https://www.onlinemictest.com/
Sonru Support Team.
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