If you notice after listening to your practice questions or when testing that the sound quality of your recording is poor, then we suggest you try two things.
If you are using a headset:
1) Please check your connection to ensure that it is plugged firmly into your computer.
2) Ensure that the microphone on the headset is positioned close to your mouth. This can greatly improve the quality of the sound.
If you are using an internal microphone:
1) Please select your microphone from the dropdown menu and adjust the microphone level until you get a good recording.
The Sonru application tries to filter out any background noises ,however try to ensure that you are in a quiet room while completing the interview as this will greatly improve the quality of your sound.
Browsers can sometimes effect the quality recorded so please try using a different browser.
If the sound is distorted, it is possible that you have turned up the volume too high. Try to reduce the volume further and test again.
Sonru Support Team
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