Candidate technical requirements

General Setup Requirements

Candidate Portal

Browser Support

General Setup Requirements

Sonru is an application that is compatible with all modern web browsers including Safari, Google Chrome, Firefox and Internet Explorer 11+.

• Candidate's side:
• Browser: A minimum of Flash Player 11+ (but preferably later) version should be pre-installed with the computer administrator's permission. The access to webcam and microphone through flash should be allowed.
• Mobile device: Sonru offers the option of video interviews via the Sonru Record App. 

Apple Device requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Android Device requires Android V 5.0 or later

• Interviewer's side: HTML5 player is used for viewing recorded files, so no pre-installation required.

The hardware requirement for desktop users is such that the user's machine can support a modern web browser. 

Candidate Portal

The Candidate Portal is the application candidates use to complete interviews on the web. To complete interviews the following technical requirements must be met.

Browser Support:

The Sonru Candidate Portal supports the following browsers.

• Mozilla Firefox Download
• Internet Explorer Download
• Google Chrome Download 
• Microsoft Edge Download 
• Safari Download

Flash Player:

Flash Player version 11+ (but preferably later) must be installed, and the access to webcam and microphone through flash should be allowed through the browser.

Required Internet Connection:

If you are in an area with low broadband connections we recommend you complete your interview on a mobile device using the Sonru Record App. You will then be able record your interview with connection speeds down to 3G speeds as the interview is saved to the device.

If you are completing on a browser you will need a minimum speed of 140 kbps upload speed. If traffic on your network is particularly heavy it may not reach these speeds during peak time so sometimes simply trying again later may help. 

Network & Firewall IP address pool:

• 52.19.196.189            Ports 443 (HTTPS) & 1935 (RTMP)
• 184.169.139.169        Ports 443 (HTTPS) & 1935 (RTMP)
• 54.253.113.198          Ports 443 (HTTPS) & 1935 (RTMP)
• 54.247.177.24            Ports 443 (HTTPS)

Browser Support

The Sonru Application supports the following browsers.

• Google Chrome (latest release version)
• Firefox (latest release version)
• Internet Explorer 11+
• Safari for OS X (latest release version)