If you are attempting to complete your video interview using a mobile device such as iPhone/iPad or android device; then you will need to download the "Sonru Record" app from the Appstore or PlayStore and when opened, enter your "Mobile Device Activation code" that is shown on the invitation.
You will find your mobile code here:
**The Mobile Device Activation code is NOT your password**
When you first log in you will need to create a password. If you already have a password but you have misplaced the details you can just click on the "Forgot Password" option.
You can submit a request to our help desk here if you are still having problems and we will guide you through the process.