If you are attempting to complete your video interview using a mobile device such as iPhone/iPad or android device; then you will need to download the "Sonru Record" app from the Appstore or Playstore and when opened, enter your "Interview Code" that is shown on the invitation.
If you are receiving an error when entering your interview code and your code contains a (1 one) or a lower case (L) try entering a (1 one) instead of a lower case (L) and vice versa.
Upon first log in you will need to create a password. If you already have a password but you have misplaced the details you can just click on the forgotten password option.
You can also contact email@example.com if you are still having problems and we will help you through the process.