If you are attempting to complete your video interview using a mobile device such as iPhone/iPad or android device; then you will need to download the "Sonru Record" app from the Appstore or PlayStore and when opened, enter your "Mobile Device Activation code" that is shown on the invitation.
**The Mobile Device Activation code is NOT your password**
When you first log in you will need to create a password. If you already have a password but you have misplaced the details you can just click on the "Forgot Password" option.
You can submit a request to our help desk here if you are still having problems and we will guide you through the process.